America's North Shore Journal

Institutional memory is the collective recollection of facts, know-how, experiences and events within an organization or a connected group of people. It is the “why” to the “what”, “when” and “where”. It tells the members of the group how they got where they are and what the reasoning was behind the decisions that were made. Good organizations attempt to document institutional memory, so that the context of their history can be seen and so that lessons … Read entire article »